Refund Policy

Our Return, Exchange, and Refund Policy

At Abebe Booker, your satisfaction is our priority. We’re committed to providing a seamless shopping experience, and our return, exchange, and refund policy is designed to make resolving any issues as simple as possible.

1. Eligibility for Returns and Exchanges

  • Items can be returned within 30 days of receipt.
  • Products must be unused and in their original packaging with all tags attached.
  • Please note that customized or personalized items cannot be returned or exchanged.

2. Easy Return Process

  • Reach out to us at service@Abebebooker.com to initiate your return.
  • Share your order number, the item you wish to return, and the reason.
  • Once approved, we’ll provide a return authorization number, shipping label and instructions.
  • Instructions for the return process will be sent by email, please follow the instructions to complete the return process.

3. Hassle-Free Exchanges

  • Exchanges are available for the same item in a different size, color, or style (subject to availability).
  • Follow the return steps and let us know you’d prefer an exchange.
  • We’ll send the new item at no extra cost as soon as we receive your return.

4. Quick Refunds

  • Approved returns will be refunded to your original payment method.
  • Please allow 5-7 business days for the refund to be processed and to reflect in your account.

5. Shipping Costs for Returns

  • If the return is due to our error (e.g., wrong or defective item), we’ll cover the return shipping costs.
  • For other returns, the customer is responsible for return shipping fees which will be deducted from the original purchase price.
  • Additionally, returns without a valid reason will incur a restocking fee of $15, which will be deducted from the refund.

6. Important Refund Exceptions

  • Returns that don’t meet the eligibility criteria cannot be accepted.
  • Shipping costs and any taxes or duties from the original purchase are non-refundable, except in cases where we are at fault.

7. Damaged or Defective Items

  • If your item arrives damaged or defective, please email us at service@abebebooker.com with photos.
  • We’ll arrange for a replacement or a full refund as quickly as possible.

8. Lost Packages

  • If your package is lost in transit, contact us within 45 days of your order date with your order details.
  • During non-peak times (January 15 – November 15), a package is considered lost if not delivered within 30 days after shipment.
  • During peak times (November 15 – January 14), packages are considered lost after 45 days due to potential delays.
  • We’ll investigate with the carrier and provide a replacement or refund based on the outcome.

We’re here to help every step of the way, so please don’t hesitate to reach out with any questions or concerns at service@Abebebooker.com. Thank you for choosing us!

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.