Our Return, Exchange, and Refund Policy

At Abebe Booker, your satisfaction is our priority. We’re committed to providing a seamless shopping experience, and our return, exchange, and refund policy is designed to make resolving any issues as simple as possible.

1. Eligibility for Returns and Exchanges

• Items can be returned within 30 days of receipt.
• Products must be unused and in their original packaging with all tags attached.
• Please note that customized or personalized items cannot be returned or exchanged.

2. Easy Return Process

• Reach out to us at service@Abebebooker.com to initiate your return.
• Share your order number, the item you wish to return, and the reason.
• Once approved, we’ll provide a return authorization number, shipping label and instructions.
• Instructions for the return process will be sent by email, please follow the instructions to complete the return process.

3. Hassle-Free Exchanges

• Exchanges are available for the same item in a different size, color, or style (subject to availability).
• Follow the return steps and let us know you’d prefer an exchange.
• We’ll send the new item at no extra cost as soon as we receive and process your return.

4. Quick Refunds

• Approved returns will be refunded to your original payment method.
• Please allow 5-7 business days for the refund to be processed and to reflect in your account.

5. Shipping Costs for Returns

• If the return is due to our error (e.g., wrong or defective item), we’ll cover the return shipping costs.
• For other returns, the customer is responsible for return shipping fees which will be deducted from the original purchase price.
• Additionally, returns not caused by our error will incur a restocking fee of up to $25, which will be deducted from the refund.

6. Important Refund Exceptions

• Returns that don’t meet the eligibility criteria cannot be accepted.
• Shipping costs and any taxes or duties from the original purchase are non-refundable, except in cases where we are at fault.

7. Damaged or Defective Items

• If your item arrives damaged or defective, please email us at service@abebebooker.com with photos.
• We’ll arrange for a replacement or a full refund as quickly as possible.

8.  Tracking and Delivery Responsibility 

To ensure a smooth delivery, we provide real-time updates for every order. You will receive an automated "Out for Delivery" email when your package is with the local carrier, as well as a "Delivered" email once the drop-off is confirmed.

• Customer Responsibility: It is the customer’s responsibility to ensure they are available to receive the package or have a secure location for delivery.

• Local Coordination: If you are unavailable at the time of delivery, or if a delivery attempt is unsuccessful, it is the customer's responsibility to contact the local postal service to coordinate a redelivery or pickup.

• Confirmed Delivery: Abebe Booker is not responsible for packages that are stolen or go missing after a confirmed "Delivered" status by the carrier. In such cases, we recommend filing a claim directly with the carrier or your local police department.

9. Lost Packages

• If your package is lost in transit, contact us within 45 days of your order date with your order details.
• During non-peak times (January 15 – November 15), a package is considered lost if not delivered within 30 days after shipment.
• During peak times (November 15 – January 14), packages are considered lost after 45 days due to potential delays.
• We’ll investigate with the carrier and provide a replacement or refund based on the outcome.

We’re here to help every step of the way, so please don’t hesitate to reach out with any questions or concerns at service@Abebebooker.com. Thank you for choosing us!

10. Force Majeure & Exceptional Delays

Abebe Booker shall not be held liable or responsible for any delay or failure in performance—including shipping and delivery timelines—caused by events outside of our reasonable control.

These events include, but are not limited to: * Acts of God (natural disasters, extreme weather).

• Acts of war, armed conflict, civil unrest or terrorism

• Fuel shortages or global energy crises

• Carrier-related delays or service interruptions

• Global or regional pandemics

• Labor strikes or disruptions in regional/international logistics networks.

• Government-mandated restrictions or customs delays.

In such events, our delivery estimates may be extended. While we will make every effort to get your order to you, these delays do not qualify the order for a "lost package" refund until the extraordinary event has subsided and the carrier has officially declared the item lost.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.